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Long-Term Care Ombudsman Program


The Long-Term Care Ombudsman Program is charged with the responsibility of identifying, investigating and resolving complaints made by, or on behalf of residents of nursing homes, rest homes, and transitional care facilities in our region. The Program seeks to protect the rights of residents of LTC facilities, advocates for positive changes to the long-term care system in the state, and provides general information about LTC issues. The Program staff and volunteers are trained and certified by the Massachusetts Executive Office of Elder Affairs, and conduct regular visits to the 40 facilities in our region. Program staff also provide in-service trainings to facility staff on a regular basis.

To contact the Ombudsman program, call 508-583-1833 extension 205 to reach Director Lila Burgess.

The Program would not be possible without the support of our dedicated volunteers. If you would like to participate in the program, send an email or call 508-583-1833 extension 205.

Program Staff 
Lila BurgessDirector
Hazel GauleyAssistant Director
Anne NicholasAssistant Director
Norman SorgmanAssistant Director